LAST UPDATED: OCTOBER 10TH, 2019
(Click here for the previous version)
Effective from May 25, 2018
Your survey data is yours. SurveySparrow Inc., grants you the admin role to collect and export the responses as you wish. We do not sell or use survey responses collected by you for our business requirements.
We safeguard survey respondents’ email addresses and the email addresses collected by you. We don’t use or sell the email addresses against our policy.
The security of your personal information and data is important to us. We store them securely. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org
Survey data is stored on servers located in the United States. We will process your survey data on your behalf and under your instructions.
Surveys are administered by survey creators. We host the surveys on our website or app and collect the responses that you submit to the survey creators. If you have any questions about a survey you are taking, please contact the survey creator directly, as SurveySparrow Inc. is not responsible for the content of that survey or your responses to it.
The anonymity of your responses depends on how the survey creator has configured the survey.
We don’t sell or share your responses to third party advertisers or marketers. However, the policy might be different with the survey creator. So you’re advised to check with them in this regard.
Information we collect directly from you:
When you register an account on surveysparrow.com, we collect your username, password, email address, IP, location, device and OS information.
When you make a payment on www.surveysparrow.com in your preferred payment method, you’re required to provide billing details, such as a name, billing address, and financial information (like credit card details).
You can set preferences on account settings page regarding your default language, timezone and branding preferences.
You can import email addresses into the audience and make use of it to invite people to take part of your surveys. We don’t use the email addresses you have stored for our own purposes.
Your survey data (questions, responses and audience list) is stored with us.
We collect information from you through testimonials, case studies, forms or information you intentionally share with us in other contexts.
Note: We don’t share or abuse your respondents’ email addresses.
SurveySparrow will not email your survey respondents or subscribers in your list except at your direction. We don’t sell or share the email addresses in your list to any third parties.
Information that we collect from your SurveySparrow account:
User details such as IP, location, device information and browser information and his activities will be tracked when a user is interacting with our application. We also track referral information. Meaning, we also track how the user landed into SurveySparrow. When a user interacts with our application, details such as IP, location, device information, browser information and user activities is tracked.
A log of all requests generated by the user is maintained to debug in case of any emergencies. This includes user information such as IP, location, OS information, browser, device type and the time which the user interacted with the platform. These log files are encrypted and rotated frequently.
SurveySparrow Inc.may collect your personal information or data from third parties to whom you have given your personal data sharing permissions.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use any site features in the following ways:
– To personalize your experience and to allow us to deliver the type of content and product offerings you are most interested in.
– To improve our website or services in order to better serve you.
– To allow us to better service you in response to your customer service requests.
– To administer a contest, promotion, survey or other site feature.
– To quickly process your transactions.
– To ask for ratings and reviews of services or products.
– To follow up with them after correspondence (live chat, email or phone inquiries).
SurveySparrow will not email your survey respondents or the subscribers in your list except at your direction. We don’t sell or share email addresses in your list to any third parties.
SurveySparrow Inc. will not share your personal data without your consent unless otherwise required by law. SurveySparrow Inc., as a Data Processor may process and disclose Personal Data to affiliated entities including resellers & affiliates, for purposes consistent with the clauses mentioned in the DPA document.
SurveySparrow Inc., may transfer Personal Data to the United States and/or to other third countries where SurveySparrow Inc., or its processors operate (outside the European Economic Area “EEA”). SurveySparrow Inc., will follow the requirements of these GDPR Terms regardless of where such Personal Data is stored or processed. We will take all steps reasonably necessary to ensure that Your Data is treated securely and in accordance with this Policy. For more information, please refer to our DPA document, section International Transfer of Data.
SurveySparrow Inc. gives utmost importance to the data privacy of its customers. In compliance with the GDPR regulation, effective from May 25, 2018, SurveySparrow Inc., hereby confirms upon the data privacy, security & transparency commitment, the company offers to all its customers.
We have an up-to-date Data Processing Agreement in place that elucidates our approach towards GDPR. We acknowledge that the GDPR will help us adopt the highest operational standards and will thereby facilitate to protect customer data in the best way possible.
It is pretty straightforward. We stride by Transparency, Privacy and, Security. We are the facilitators who make data processing and management simple for you. You control and own your data!
Personal Privacy of customers’ data is absolute at SurveySparrow Inc. While we will process customer data, it is the customer on whom the power to edit, delete, retain or transfer of data, fully rests upon.
Customers at any point in time can get in touch with us and conduct audits on their personal data. They can approach the Data Privacy Officer (DPO) by sending an email to email@example.com and ask for any information pertaining to their account. If deemed necessary, customers can also verify their logs to confirm upon specific events related to their personal data.
We promise to adopt utmost security standards so that your personal data does not get compromised at any point in time. We have tightened our IT infrastructure, data security platform & IT policies so as to offer our customers, enhanced end-to-end security.
SurveySparrow Inc., stores user data with reference to your Service account. This may include personal information, survey data and other details that you enter into the app from time to time. We will retain your data as long as you have an account with us. Upon termination or expiry of your account, we will delete all personal data including any copies thereof. In case, we are unable to delete your personal data due to technical or other reasons, SurveySparrow Inc., will apply measures to ensure that your personal data is blocked from any further processing. This excludes the data that we are required to retain for audit purposes, even after deletion of your account.
Being the data owner, it is completely your call to decide on where & with whom your data must reside. You can use our standard data export functionality or API to export the data. In any event of this not working for you, we will help you to export your data
– Help remember and process user’s chosen plan.
– Understand and save user’s preferences for future visits.
– Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
We do not sell, trade, or otherwise, transfer to outside parties your Personally Identifiable Information. This does not include website or service hosting partners and other parties who assist us in operating our website or services, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Customers that fall under the EU-US Privacy Shield have certain legal rights to obtain information about how we handle your personal data. Some of these rights may be confined to some exceptions or special scenarios. However, at any point in time, you can raise your concern to firstname.lastname@example.org and we will ensure to write back to you within a maximum of 15 business days.
Here is the List of Rights you are entitled to based on the Data Protection Legislation:
– Right to Access your Data
– Right to Restrict/Prevent processing of your Data
– Right to Update/Modify your Personal Data
– Right to Delete your Data (Right to Erasure)
– Right to withdraw consent from receiving our Marketing E-Mailers
– Right to transfer/port data to another Data Processor
The EU-U.S. and Swiss-U.S. Privacy Shield Frameworks were designed by the U.S. Department of Commerce, and the European Commission and Swiss Administration, respectively, to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce.
SurveySparrow Inc., complies with the EU-US Privacy Shield Framework and takes responsibility of the personal data it receives/collects from its customers.
When it comes to collection of personal information from children under the age of 13 years, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
Do we let third-parties, including ad networks or plug-ins, collect PII from children under 13?
We do not specifically market to children under the age of 13 years.
If you want to unsubscribe from our marketing communications, you can do so by clicking on the “Unsubscribe” link provided at the bottom of the emails, updating your communication preferences, or by sending an email to email@example.com
Please note that Customers cannot unsubscribe from transactional emails which relate to their account or the Subscription Service.
Our Customers are solely responsible for their marketing emails and any communications. Thus we cannot unsubscribe you from their communications. You can unsubscribe from our customers’ marketing communications either by using the “Unsubscribe” link provided at the end of the emails, or by directly contacting them.